Terms of sale

BORRADOR / DRAFT, pending review. This text is a draft under review and is not yet a final legal text. The Spanish version prevails.

Version: draft-1 (2026-10-24)

1. Who sells to you

The seller is the restaurant that owns this website. Its name or company name, tax ID, address, email and phone are in the legal notice. The platform [LEGAL NAME] hosts the website and handles the order on behalf of the restaurant, but it is not the seller.

2. What you buy

You order food and drink prepared by the restaurant, to collect at the restaurant or, if the restaurant offers it, to be brought to your address. The main features of each product are in the menu.

3. Allergens

Every dish that contains any of the 14 allergens that must be declared says so in the menu, before you add it to your order. If you have an allergy or intolerance, ask the restaurant before ordering (its phone and email are in the legal notice). The restaurant gives you the information again in writing when the order is handed over.

4. Prices and costs

Prices include VAT. Before you pay you see the total with every item: products, delivery fee if any, and any other charge. The tip is voluntary and carries no VAT. The minimum order and the delivery fee by zone are set by each restaurant and shown before you pay: the restaurant's values shown at checkout apply.

5. Payment methods

The payment methods the restaurant accepts are shown when checkout starts. They can be card (including Apple Pay and Google Pay), Bizum or payment at the restaurant on pickup, depending on what the restaurant has switched on. Stripe handles card payment. The platform does not store your card details. [TO DECIDE: when the card is charged (authorisation at ordering and charge at handover), confirm against ADR-014 and ADR-058; see the research, A4.]

6. How the order is placed

You choose the products, the pickup or delivery time and the payment method, and you check the summary. The final button states clearly that the order obliges you to pay. The contract is formed when the restaurant accepts your order and you receive the confirmation. You can correct your order before you confirm it. If the restaurant requires it, you need an account with a verified email to order; checkout tells you before you pay. If it does not, you can order as a guest.

7. Confirmation

We send you the order confirmation by email. It is not an invoice or a tax receipt: the restaurant issues the receipt.

8. Pickup and delivery

The pickup or delivery time, the delivery zones and the ordering windows are set by each restaurant and shown before you pay. The restaurant must have your order ready at the time shown.

9. Cancellation, uncollected orders and refunds

Each restaurant sets its own cancellation, uncollected-order and refund policy. It is shown before you pay, at checkout, and it is the one that applies to your order. If you have not read it, read it before you confirm. If you do not collect an order and the restaurant has not said otherwise, the restaurant may still charge for it. [TO DECIDE: confirm the default and its wording; see the research, A4.]

10. No right of withdrawal

You cannot withdraw from the order within 14 days. The prepared food you order spoils or expires quickly and is made for a specific date and time. For that reason the law excludes the right of withdrawal in these cases (art. 103 of the consolidated text of the General Law for the Defence of Consumers and Users). This does not affect your rights if the order arrives wrong or does not arrive.

11. Legal guarantee

[TO DECIDE: wording of the reminder of the legal guarantee of conformity, art. 97.1.n TRLGDCU; see the research, A4.]

12. Complaints

Write to the restaurant first, at the email or phone in the legal notice. In the Balearic Islands the restaurant has official complaint sheets; the legal notice says how to get them and, when there is one, the official link to complain online. [TO DECIDE: out-of-court mechanism the restaurant is subject to; by default none, chosen by the restaurant. See the research, 0.4 item 6.]

13. Languages

You can contract in Spanish, English or German. If the versions differ, the Spanish one prevails.

14. Personal data

How your data is handled is explained in the privacy notice of this website.

15. Applicable law

[TO DECIDE: applicable law and courts; for consumers, the law does not allow taking away the rights of your country of residence.]