Terms of sale

BORRADOR / DRAFT, pending review. Test text under review: not yet a final legal text.

The essentials

You buy from the restaurant that operates this website, not from the platform. Prices include VAT and you see the total before paying. With a card, the amount is reserved when you order and charged when you collect or receive the order. As this is prepared food made for a specific time, there is no right of withdrawal. If something goes wrong with your order, tell the restaurant: you have the rights the law gives you.

1. Who sells to you

The seller is the restaurant that operates this website. Its name or company name, tax ID (NIF), address and contact email are in "Operator details", at the bottom of this page, and in the legal notice. You can contact it at that email address and at the phone number shown on the website.

This website runs on the ordering platform of a technology provider, named in the footer. That provider supplies the technical service to the restaurant, but does not sell, prepare or deliver the products and is not a party to your purchase.

These terms apply to the orders you place on this website as a consumer. By ticking the acceptance box at payment, you confirm that you have read them. The version you accepted is stored with your order and is the one that applies to it.

2. Products and availability

You order food and drink prepared by the restaurant, to collect at the premises or, if the restaurant offers delivery in your area, to have it brought to you. The menu describes each product. Photos are for guidance only.

If after your order a product is no longer available, the restaurant may remove it from the order. You are not charged for that product or its amount is refunded to you, and we tell you on your order page.

3. Allergens

Each product that contains any of the 14 allergens that must be declared says so on the menu before you add it to the cart, and also in the summary and in the order confirmation.

If you have an allergy or intolerance, ask the restaurant before ordering. Many ingredients are handled in a kitchen and traces may remain: the restaurant will tell you what it can guarantee.

4. Prices and charges

Prices are in euros and include VAT. Before paying you see the total with all its items: the products, delivery charges if any and any other charge, which appears as a separate line (for example, single-use packaging). The restaurant sets its prices, its minimum order and its delivery charges by area; the ones you see at payment apply.

The tip is voluntary and you choose it.

Promotions and discount codes apply under the conditions stated for each one.

5. How the order is placed

1. You choose the products and add them to the cart. 2. You choose pickup or delivery and the time. 3. You give your contact details and, for deliveries, the address. 4. You review the summary: you can change the products, the quantities and the details before continuing. 5. You choose the payment method, accept these terms and confirm with the "Place order and pay" button, which obliges you to pay.

If the restaurant requires a customer account to order, the payment step tells you before you pay; if not, you can order without an account.

The contract is formed when the restaurant accepts your order. If it cannot accept it, or does not accept it within the time the website indicates, the order is cancelled and you are not charged anything, or what was charged is refunded to you.

6. Order confirmation and record

When you place the order you receive by email a summary with the products, the allergens, the amount with VAT, the time and the address, and the restaurant's contact details. Your order page shows its status at all times.

The restaurant keeps your order on file for the period required by law. You can ask it for a copy by writing to it, and if you have a customer account, you also see it there.

The confirmation is not an invoice. The restaurant gives you the receipt when it hands you the order; if you need an invoice, ask it for one.

7. Payment methods

At payment you see the payment methods the restaurant accepts: card (including Apple Pay and Google Pay, if your device supports them) and, if the restaurant offers it, Bizum or payment at the premises on collection.

Card and Bizum payments are processed by the payment provider Stripe on behalf of the restaurant, which is the one that collects the payment. Neither the restaurant nor the platform sees or stores your card details.

Card: when you place the order, the amount is reserved on your card. It is charged when you collect or receive the order. If the restaurant does not accept the order or cancels it, the reservation is released.

Bizum: the amount is charged when you place the order and is refunded automatically if the order is not completed.

Payment at the premises: you pay the restaurant when you collect the order.

8. Pickup and delivery

You choose the pickup or delivery time from those the restaurant offers. "As soon as possible" and delivery times are an estimate; the restaurant does its best to meet them.

Pickup: collect the order at the premises address shown on the website, at the chosen time.

Delivery: the restaurant delivers only in the areas and under the conditions you see at payment. Check that the address and phone number are correct and that someone can receive the order.

9. If you do not collect the order

Before paying you see what happens if you do not collect the order, according to what the restaurant has decided: either you are charged the amount, because the food is already prepared, or you are not charged anything. What you see at that moment applies, and it is stored with your order.

10. Changes and cancellation

Once you have sent the order, you cannot change or cancel it from the website. If you need to, call or write to the restaurant as soon as possible. If the restaurant agrees to cancel it, you are not charged anything or what was charged is refunded to you.

The restaurant may cancel the order if it cannot prepare or deliver it. In that case you are not charged anything or what was charged is refunded to you.

11. Refunds

Refunds are always made to the same payment method you used. A released card reservation disappears from your account according to your bank's timescales. A refund may take a few days to appear, depending on your bank. Your order page shows whether it has been refunded.

12. No right of withdrawal

For distance purchases, the law usually gives you 14 days to withdraw without giving a reason. That right does not exist for these orders: prepared food deteriorates quickly and is made for a specific date and time. This is established by Article 103(d) and (l) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users. This does not limit your rights if the order does not conform (section 13).

13. If the order does not conform

If something is missing, or you receive the wrong product or one in poor condition, you have the guarantee rights the law gives you. Check the order when you collect or receive it and tell the restaurant as soon as possible, with a photo if you can. The restaurant will give you the appropriate solution: remaking or replacing the product or refunding its amount.

14. Complaints

Write to the restaurant first, which will reply as soon as possible. The restaurant has official complaint forms available to you at its premises. At the bottom of this page you also have the notice about the complaint forms and, when available, the official link to complain online to the consumer administration. If you cannot reach an agreement, you can go to the consumer services of your autonomous community or your municipality.

15. Languages

You can place the order and read these terms in Spanish, Catalan, English or German. If there are differences between versions, the Spanish one prevails.

16. Personal data

How your data is processed is explained in the privacy notice of this website.

17. Applicable law and courts

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence, and you can go to the courts of your place of residence.