Account terms

Account terms (version draft-test-1)

[PLACEHOLDER / DRAFT TEXT] Customer account terms

BORRADOR / DRAFT, pending review. This text is a draft under review and is not yet a final legal text. The Spanish version prevails.

Version: draft-1 (2026-10-24)

Customer account terms

1. Who offers the account

The account is offered by [LEGAL NAME], tax ID [NIF], address [REGISTERED ADDRESS], registry data [REGISTRY DATA], email [PRIVACY CONTACT EMAIL], phone [PHONE] (here, "we"). It is a free service, separate from the orders you place with each restaurant: the seller of your orders is always the restaurant.

2. What it is for

The account is optional. You can always order as a guest, unless a restaurant requires an account with a verified email; checkout tells you before you pay. With the account you can see the order history of the shops of the same restaurant organisation, save your details so they are filled in for you, connect earlier orders when you ask, and manage your marketing permissions.

3. How it is created and how you sign in

You create the account with your email and a password of at least 12 characters, or with Google. With email and password you cannot sign in until you confirm your email with the message we send you. You can also sign in with a code we send to your email. We check that the password does not appear in known leaks. You are responsible for keeping your password safe and for what is done with your account.

4. Acceptance

You accept these terms by ticking a box of its own, which is never pre-ticked and is not mixed with any marketing permission. We keep which version you accepted and when. Using the website without creating an account is not accepting these terms.

5. Marketing

Marketing permissions are separate and optional. You give each restaurant's permission to that restaurant. The permission to receive offers from the platform or from a restaurant marketplace is different, starts switched off and does not imply any other permission. [TO DECIDE: no marketplace exists yet; the marketplace permission wording is a placeholder until it does.] You can withdraw any permission at any time from the account page.

6. We do not store cards

We do not store your card details. Stripe handles the payments on each order.

7. Permitted use

Do not use the account for unlawful purposes, do not pretend to be someone else, do not access other people's accounts and do not try to interfere with the service. We may suspend or close an account that breaks these terms, telling you the reason by email.

8. Closing the account

You can ask to close it from the account page; we ask for a new 6-digit code sent to your email. The account is deleted 30 days later, and you can cancel by signing in within that time. If you neither sign in nor place an order for 3 years, we warn you 30 days before and delete the account. If the same login is also a restaurant, team or kitchen login, the account is only unlinked and anonymised.

9. Changes to the terms

If we change these terms, we publish a new version with a number and date, and ask you to accept it again where needed. [TO DECIDE: notice period and what happens if you do not accept.]

10. Availability and liability

[TO DECIDE: limitation of liability and availability of the service; consumer rules limit what can be agreed.]

11. Contact

Write to us at [PRIVACY CONTACT EMAIL].

12. Languages, governing law and courts

The Spanish text is the main version; English and German are also offered. [TO DECIDE: governing law and courts; for consumers, the law does not allow taking away the rights of their country of residence.]